Athenahealth has launched the Patient Digital Engagement Index, which will allow healthcare providers to measure how consumers use patient engagement tools to manage their care. The tool is designed to help providers understand how they can use technology for patient-provider communication, engagement, and care management. The Index is part of Athenahealth’s efforts to create a consumer-grade patient experience, enabling patients and providers to manage health and wellness as active partners. It is currently in limited release and will roll out to all customers by the end of the year.
In response to healthcare consumerism and the growing trend of digital health, athenahealth has unveiled the Patient Digital Engagement Index, a new tool that will enable healthcare providers to measure how consumers use patient engagement tools to manage their care. The tool aims to help providers understand how technology can be used for patient-provider communication, engagement, and care management. This article will discuss the features of the Patient Digital Engagement Index, how it works, and its potential impact on healthcare organizations.
Features of the Patient Digital Engagement Index
The Patient Digital Engagement Index is part of Athenahealth’s efforts to create a consumer-grade patient experience. The tool is designed to help providers deliver a higher-quality patient experience and promote patient loyalty by enabling patients and providers to more seamlessly manage health and wellness as active partners. The Index will be viewable on the athenaOne Insights Dashboard and will allow medical practices to view how patients interact with them digitally.
The tool will show trends in how often patients use digital tools to update their information, schedule appointments, or pay bills. It will also allow practices to compare digital patient engagement at their organization versus others in the athenahealth network. The Index is currently in limited release and will roll out to all athenahealth customers by the end of the calendar year.
How the Patient Digital Engagement Index Works
The Patient Digital Engagement Index is a tool that allows healthcare organizations to measure patient engagement with their digital front doors. Patient engagement is defined as the process of motivating patients to participate actively in their care. The tool is designed to provide healthcare organizations with a way to measure the effectiveness of their digital patient engagement efforts.
The Index is built on data collected from Athenahealth’s EHR system and patient portal. The tool uses advanced analytics to measure the level of patient engagement with digital tools. It can track how often patients use digital tools to update their information, schedule appointments, or pay bills. The tool can also be used to compare digital patient engagement at one healthcare organization versus another in the athenahealth network.
Potential Impact of the Patient Digital Engagement Index
The Patient Digital Engagement Index has the potential to help healthcare organizations better tailor their digital front doors. According to research, having a good digital suite is no longer a nice-to-have, but rather is something that makes for a better patient experience. Patient expectations for the digital front door do not always meet reality, however. KLAS Research found that healthcare organizations often do not offer the digital tools that consumers want.
By understanding which tools consumers use and how often they use them, healthcare organizations may build a more strategic digital suite. Not having the right patient engagement technologies available may get in the way of high consumer engagement and utilization rates. The Patient Digital Engagement Index may help healthcare organizations identify gaps in their digital offerings and work to improve them.
