Enhanced Epic EHR training programs, like Physician Power User and Physician Builders, have been linked to increased clinician satisfaction, according to a KLAS Arch Collaborative report. Participants reported higher Net EHR Experience Scores (NEES). However, some desired more opportunities for sharing best practices. The report highlights the correlation between EHR efficiency and clinician burnout, underscoring the need for focus in this area to reduce burnout. Epic’s modules for efficiency improvement were positively received, with tools like Brain, Hey Epic!, Rover, and Secure Chat gaining traction.
While educational courses on the Epic EHR system contribute to clinician satisfaction, healthcare providers are expressing a desire for more opportunities to exchange best practices among their peers.
Participating in educational initiatives centered around the Epic EHR, such as the Physician Power User and Physician Builders programs, has been proven to elevate clinician satisfaction levels, as revealed by findings from a KLAS Arch Collaborative report.
The Epic Physician Power User program offers proficiency courses that delve into the tools and optimizations available within the EHR’s user settings. In a similar vein, the Physician Builders initiative furnishes advanced EHR training, encompassing mastery of intricate build tools.
Providers who have engaged in these educational programs report significantly higher scores in Net EHR Experience (NEES) when compared to peers who have not taken part. NEES constitutes a comprehensive metric that evaluates the EHR’s efficiency, functionality, and overall impact on patient care.
Nevertheless, certain providers who have completed supplementary EHR training have voiced concerns about lacking the opportunity or system access to exchange optimal practices with their colleagues.
“The individuals in question acknowledge the potential for better utilization of the system but do not feel empowered to facilitate the realization of this potential within their organization,” noted the authors of the report.
Irrespective of the specific EHR vendor, efficiency remains one of the NEES metrics with the lowest ratings. Among respondents utilizing Epic, merely 53 percent concur that the EHR effectively enables clinical efficiency.
Furthermore, although factors such as workforce shortages, administrative duties, and tumultuous work environments are the primary culprits behind clinician burnout, EHR efficiency stands out as the NEES metric most strongly correlated with this burnout phenomenon.
“In light of this correlation, optimizing EHR efficiency should be a foremost objective for organizations aiming to mitigate burnout and circumvent staff turnover,” the authors emphasized.
Epic provides an array of modules designed to assist clinicians in delivering prompt patient care without compromising quality.
The report assessed satisfaction levels across four key EHR features: Brain, Hey Epic!, Rover, and Secure Chat.
The brain serves as a tool for inpatient nurses, presenting a chronological overview of each assigned patient’s orders, events, and requisites. Without leaving the interface, nurses can record values on flowsheets and utilize barcode scanning to document medication administration.
Hey Epic! empowers clinicians to execute actions within Epic using voice commands. This voice-activated assistant aids providers in swiftly accessing specific information before patient interactions.
Rover functions as a mobile application supporting nursing workflows within hospital settings. Its capabilities encompass flowsheet documentation, MAR documentation, real-time push notifications for time-sensitive updates, and capturing clinical images using the device’s built-in camera.
Secure Chat enables providers, nurses, and other staff members to transmit secure real-time messages to colleagues through Epic’s mobile applications or Hyperspace.
For each of these tools, providers reported heightened EHR experience scores post-implementation.
“Organizations grappling with burnout might find it beneficial to explore whether any of these features could enhance efficiency for their clinicians,” advised the authors.