Bone & Joint Orthopaedic Practice in Albany, New York, has chosen athenahealth’s cloud-based EHR for improved health data interoperability. They’ve partnered with athenahealth to implement a suite of EHR, billing, and patient engagement solutions to better serve their patients across multiple locations. Meanwhile, Betances Health Center in New York leverages eClinicalWorks’ EMR optimization to boost efficiency and meet clinical quality goals. Additionally, Robbins Dermatology in Wyoming has streamlined payment collections with eClinicalWorks, utilizing digital billing options and automation to improve the revenue cycle. These healthcare practices are enhancing patient care and operational efficiency through innovative EHR solutions.
In Albany, New York, Bone & Joint Orthopaedic Practice has made a strategic decision to leverage athenahealth’s cloud-based Electronic Health Records (EHR) system to bolster its health data interoperability.
Bone & Joint, a prominent independent orthopaedic practice in Albany, has forged a partnership with athenahealth to roll out a comprehensive suite of cloud-based solutions. These include EHR, medical billing, and patient engagement tools.
This distinguished orthopaedic practice offers a wide range of services, including bone, joint, and muscle care, urgent care, and surgical services. Furthermore, it serves as the orthopaedic department for Albany Medical Center, the sole Level 1 trauma center in the region, serving 17 counties.
Dr. David Quinn, the managing partner at Bone & Joint of Albany, NY, explained their choice, stating, “We opted for athenaOne as our health IT solution due to athenahealth’s demonstrated commitment to collaboration, innovation, and interoperability.”
“As our practice has expanded to encompass 70 providers across seven locations, it has become imperative for us to invest in a cutting-edge health IT solution. This allows us to deliver the highest-quality, coordinated care to our over 190,000 patients while reinforcing our robust independent practice,” Quinn added.
Thanks to their adoption of athenahealth, Bone & Joint of Albany will now be able to seamlessly exchange patient records with Albany Medical Center and connect with numerous national and regional Health Information Exchanges (HIEs) to enhance care coordination. Additionally, providers will benefit from an integration with athenahealth Marketplace partner iScribe Health, which will streamline clinical documentation processes.
Dr. Patrick Marinello, another partner at Bone & Joint of Albany, emphasized, “As orthopaedic providers, we needed a solution that could seamlessly integrate with various systems, allowing our staff to focus on what they do best. athenaOne meets these needs and provides innovative tools to expedite our care delivery processes, from patient appointment scheduling and staff interaction via the portal to visit documentation and sharing visit notes with the care team, along with ordering tests and reporting lab results, and much more.”
New York FQHC Boosts Efficiency with eClinicalWorks EMR Optimization
Betances Health Center, a federally qualified health center (FQHC) based in New York, has achieved significant gains in organizational efficiency by leveraging eClinicalWorks’ EMR optimization services to standardize its operations.
Betances Health Center, a community-based primary care practice serving thousands of patients annually in Brooklyn and Manhattan, implemented eClinicalWorks’ integrated Electronic Health Record (EHR) system, which supports medical, dental, vision, and behavioral healthcare delivery.
eClinicalWorks offers customized optimization services that streamline workflows and enhance operational efficiency. The optimization team assesses the practice’s existing workflows to identify areas for improvement, and then provides training and implementation support to reduce staff burnout and help the practice achieve its goals.
For Betances Health Center, EHR optimization played a crucial role in achieving quality reporting and meeting clinical measures, including:
1. Controlling high blood pressure: In Q2 2023, 76.80 percent of patients aged 18-85 had controlled blood pressure, compared to 56.41 percent in 2021.
2. Depression screening: As of Q2 2023, Betances screened 83.20 percent of patients aged 12 and older for depression, with providers documenting follow-up plans for positive screenings on the same day. This is an improvement from 65.83 percent in 2021.
Orlando Perez, the MIS director at Betances Health Center, explained, “With four of our service providers leaving simultaneously, we decided to invest in optimization services to educate the new providers and establish consistency in our operations. These optimization services have enabled us to meet our clinical quality goals, especially in areas like cancer registries and HIV management. Without these improvements in our operational efficiency, we risk leaving significant revenue on the table.”
Practice Enhances Payment Collections with eClinicalWorks EHR Solutions
Robbins Dermatology, a provider of comprehensive dermatological care in Sheridan, Wyoming, has experienced notable improvements in payment collections and revenue cycle processing through its collaboration with EHR vendor eClinicalWorks.
Before implementing healow Payment Services, Robbins Dermatology faced delays in receiving payments from patients, resulting in multiple follow-ups and the need to resend paper statements.
Tiffany Drake, the practice office manager at Robbins Dermatology, noted, “With healow Payment Services, we can now automate our patient communication, send payment reminders via text, and offer secure digital billing options through our patient portal.”
Robbins Dermatology has gained access to various solutions, including healow CHECK-IN, which prompts patients to make payments during the check-in process. Additionally, electronic billing through the patient portal and healow app has reduced the cost of printing and mailing patient billing statements.
The practice has also leveraged robotic process automation (RPA) to automate payment posting, enhancing workflow efficiency.
These innovations have led to streamlined payment collections and improved revenue cycle management for Robbins Dermatology, significantly benefiting both the practice and its patients.
