Valley ENT, PC in Arizona has amplified patient engagement using eClinicalWorks EHR. Their unified platform simplifies scheduling, payments, check-ins, and surveys. Over 10,000 patients were reached through their “text2pay” campaign. United Medical, LLC extended its EHR partnership with Oracle Health to streamline outpatient care. The Oracle Health EHR will be deployed in additional centers. The Dermatology Specialists in New York, NY, optimized revenue cycle management with eClinicalWorks, resulting in significant efficiency gains, including a 33% reduction in payer rejections and a 50% reduction in claim submission lag.
Valley ENT, PC, a prominent ENT practice based in Arizona, has leveraged the capabilities of the eClinicalWorks EHR system to elevate patient engagement and elevate the quality of patient care.
As a comprehensive multi-specialty practice, Valley ENT recognized the need for a unified platform to streamline various patient-centric operations, such as appointment scheduling, diverse payment options, check-in procedures, and data collection through questionnaires.
Roma Hood, RMA, CPC, the Application Account Manager at Valley ENT, PC, emphasized, “Our overarching mission, across all our providers and locations, is to enhance patient care. Through our inaugural ‘text2pay’ initiative, we successfully reached over 10,000 patients by enabling secure payments through text messages or email links.”
Hood further elaborated, “The eClinicalWorks EHR and the healow solutions have empowered us to provide convenience and a personalized healthcare experience. This, in turn, grants us additional time to enhance our range of care services and foster deeper engagement with our extensive patient community.”
Utilizing the healow Payment Services, patients are offered the flexibility to make payments via text messages, traditional paper statements, or the patient portal, adapting to their preferences.
Additionally, Valley ENT has witnessed a notable surge in patient feedback facilitated by 60 distinct questionnaire templates. This valuable input allows the practice to customize the patient experience, catering to the diverse needs of its patient base.
United Medical Extends EHR Contract with Oracle Health, Expanding Ambulatory Network
United Medical, LLC, a dynamic multi-specialty ambulatory network, has decided to extend its longstanding 20-year partnership with EHR vendor Oracle Health by an additional seven years.
The strategic move by United Medical involves the deployment of the Oracle Health EHR in additional outpatient surgery centers and accountable care organizations (ACOs) within its network. The primary objective is to streamline workflows and processes for healthcare practitioners.
Kemal Erkan, the CEO and President of United Medical, affirmed, “Our enduring partnership with Oracle Health has empowered us to innovate and scale, precisely as the demand for outpatient care continues to surge.”
Erkan further emphasized, “This renewed strategic alignment will pave the way for future growth opportunities, ensuring our practitioners have access to the latest technology, enabling them to enhance their financial outcomes while maintaining a steadfast focus on delivering top-tier patient care.”
By integrating the Oracle Health EHR across its network, United Medical will be able to operate using a unified domain, central patient portal, and billing system. This unified system will enable caregivers and staff to efficiently manage patient care, while practitioners gain access to patient information from virtually any location, thereby enhancing care coordination.
Dermatology Practice Optimizes Revenue Cycle Management with eClinicalWorks
The Dermatology Specialists, a full-service dermatology practice headquartered in New York, NY, has experienced remarkable growth since implementing the eClinicalWorks EHR. Initially a single-provider office, it has expanded to include over 120 providers spread across 41 locations.
As the practice’s patient volume increased, in April 2023, The Dermatology Specialists initiated a revenue cycle management (RCM) optimization project in collaboration with eClinicalWorks, aimed at streamlining revenue collection processes.
The implementation of automated RCM procedures has led to substantial improvements in key revenue collection performance indicators and a significant boost in staff productivity.
Liz Rios, Director of Revenue Cycle Management for The Dermatology Specialists, remarked, “The eClinicalWorks RCM EIS project went beyond optimizing our existing revenue processes. It charted a course for sustained financial growth and efficiency.”
Rios further elaborated, “eClinicalWorks conducted a comprehensive on-site evaluation of our processes and tailored their recommendations to align with our operational needs. The results have been outstanding, with a considerable reduction in accounts receivable (AR) days across virtually all financial and billing categories.”
Since the inception of the RCM optimization project with eClinicalWorks, The Dermatology Specialists has achieved:
– A remarkable 33 percent reduction in payer rejections.
– Automated claims submission for approximately 90.86% of customer cases.
– A substantial 50 percent reduction in claim submission lag.
