Strategic Collaboration Overview
Cityblock Health and Mercy Health have launched a groundbreaking strategic collaboration designed to revolutionize healthcare delivery for Medicaid patients in Ohio’s Cincinnati and Toledo regions. This innovative partnership brings together two powerhouse healthcare organizations committed to transforming care accessibility and quality for underserved populations.
The collaboration centers on providing comprehensive care extension services that complement Mercy Health’s existing primary care provider (PCP) network. By integrating Cityblock’s specialized expertise with Mercy Health’s established infrastructure, the partnership creates a seamless care continuum that addresses the complex needs of Medicaid beneficiaries across multiple touchpoints.
Comprehensive Care Extension Services
24/7 Wrap-Around Care Coordination
The partnership introduces an innovative wrap-around care coordination model that operates around the clock, ensuring patients receive support whenever they need it. This comprehensive approach encompasses primary care extension, urgent care services, behavioral health support, and crucial social care interventions.
Multi-Modal Care Delivery
Patients benefit from flexible care delivery options, including both in-person appointments and virtual consultations. This multi-modal approach eliminates traditional barriers to healthcare access, meeting patients where they are—whether at home, in the community, or through digital platforms. The integration of telehealth capabilities alongside physical care locations ensures continuity of care regardless of patient circumstances or preferences.
Mission-Aligned Healthcare Organizations
Mercy Health’s Legacy of Service
Mercy Health operates as an integral component of the Bon Secours Mercy Health system, recognized as one of America’s largest non-profit Catholic health systems. With a deep-rooted commitment to serving vulnerable populations, Mercy Health brings decades of experience delivering compassionate care throughout Ohio communities.
Cityblock’s Value-Based Expertise
Cityblock Health has established itself as a value-based healthcare provider with specialized expertise in serving Medicaid populations. The organization’s focus on addressing social determinants of health and creating accessible care pathways aligns perfectly with Mercy Health’s mission-driven approach to healthcare delivery.
Integrated Approach to Patient Outcomes
Improving Healthcare Quality While Reducing Costs
The collaboration employs an integrated strategy designed to simultaneously improve patient outcomes and reduce overall healthcare expenditures. This dual focus addresses the fundamental challenges facing Medicaid programs while ensuring patients receive superior care experiences.
Addressing Social Determinants of Health
A cornerstone of this partnership involves tackling critical social needs that significantly impact health outcomes. By addressing essential factors such as food insecurity, housing instability, and transportation challenges, the program removes barriers that prevent patients from achieving optimal health. This holistic approach recognizes that healthcare extends far beyond clinical interventions.
Reducing Preventable Healthcare Utilization
Through proactive care coordination and improved access to primary and behavioral health services, the partnership aims to significantly reduce avoidable emergency room visits and preventable hospitalizations. This approach not only improves patient experiences but also creates sustainable cost savings across the healthcare system.
Leadership Perspectives on Partnership
Mercy Health’s Vision
Dr. John Luellen, State President of Ohio for Mercy Health, emphasized the transformative potential of this collaboration: “This collaboration allows us to further our commitment to delivering exceptional, patient-centered healthcare and allows us to better meet the evolving needs of the communities we serve. By integrating Cityblock’s proven model with our mission-driven approach, we’re expanding access to compassionate, high-quality care for Medicaid patients, meeting them where they are and ensuring their full spectrum of needs is addressed.”
Cityblock’s Commitment
Mike Roaldi, President at Cityblock, highlighted the honor of partnering with such an established healthcare institution: “Mercy Health has a long standing history of providing clinical excellence to communities throughout Ohio, and we are honored to build upon this impressive work by integrating our wrap-around care model to support their Medicaid patients beyond the doctor’s office and into the patients’ homes and communities.”
Cityblock’s Proven Care Model
Targeting Complex Medicaid Challenges
Cityblock’s care model represents one of the few healthcare approaches specifically designed to address the unique, complex challenges facing Medicaid populations. Many Medicaid beneficiaries face disproportionately higher risks for poor health outcomes due to systemic barriers, social vulnerabilities, and fragmented care systems.
Technology-Powered Care Delivery
The care model leverages purpose-built technology platforms and sophisticated data analytics to deliver personalized, proactive interventions. Combined with best-in-class patient engagement strategies, this technology-enabled approach dramatically improves both care quality and overall member satisfaction.
Expanding Healthcare Access in Ohio
Established Ohio Presence
Cityblock has maintained operations in Ohio since 2021, building a robust presence that currently serves more than 30,000 members statewide. The organization operates two community clinics strategically located in Columbus and Cincinnati, providing accessible care hubs for Medicaid beneficiaries.
Northwest Ohio Expansion
This new collaboration with Mercy Health significantly expands Cityblock’s service footprint into Northwest Ohio, bringing proven care coordination capabilities to the Toledo region. This expansion represents a critical milestone in increasing healthcare access for underserved communities throughout the state.
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